We gladly accept the return of most our products. We do require that you please make the return of qualifying merchandise within 30 days of purchase.

Due to abuse of an overly liberal return policy we strictly enforce the following return requirements:

Returned merchandise parcel must be post dated within 30 days of order date.

Returned merchandise must be unused and pre-packaged merchandise must be in original, unopened packaging.

Returned merchandise must be carefully packed to prevent breakage in transit. If returned merchandise arrives to us broken due to improper packing we will not issue a refund for broken item(s).

To return merchandise, you must enclose a copy of your sales receipt with a notation stating the reason for your return. Your package must be pre-paid and must be addressed exactly to the following address:

In Canada:
European Spa Products
49 Park Lane Circle
Richmond Hill, Ontario, LSC 6S8

In USA:
European Spa Products
210 S 8th Street
Lewiston, New York, 14092

If ALL of the above requirements are not met we reserve the right to decline a refund and you forfeit returned merchandise.

Due to the nature of products we sell, we can not offer a full money back policy for the products that were opened and used.

For qualifying returns, we will be promptly apply the credit to your credit card accounts less a 15% restocking charge.

If you have any questions regarding our "Return Policy" you are encouraged to contact us at (905) 731-9333.

We are required by law to collect GST & PST taxes on all orders shipped to addresses in Ontario. All other provinces in Canada will only be charged GST. All orders shipped to USA will be tax free; however you are responsible for any duties that will be charged by US Customs.

Your personal information is kept in the strictest confidence. Your name, address, telephone number, email will not be sold or share to any 3rd parties. We hate spam as much as you do!

Europeanspaproducts.com graphics, logos, page headers, button icons, scripts, and service names are trademarks of European Spa Products. All other trademarks not owned by European Spa Products or its affiliates that appear on the Europeanspaproducts.com website are the property of their respective owners.

When an order is placed, your personal information and credit card information are encrypted using SSL technology before being sent back to our servers. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet.

Due to the unpredictability of today's technology, European Spa Products cannot warrant that the function or operation of our web site will be uninterrupted or free of errors.

We have made every effort to display the products featured at Europeanspaproducts.com as accurately as possible. However, the display and color capabilities of your particular monitor may affect the colors actually seen. Also, depending on the web browser used, the layout may be out of alignment and some images may not appear. Our web site has been optimized for best viewing with Microsoft® Internet Explorer versions 4.0 and above in resolutions of 800x600 and above. European Spa Products cannot be held responsible for the limitations of one's monitor, or the type of web browser used, and cannot guarantee that the site layout or display of any color, texture, or detail of actual merchandise is absolutely accurate.

We strive to present the most recent, accurate and reliable information at Europeanspaproducts.com. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. Any errors are unintentional and we apologize if erroneous information is reflected in the price or item availability.

We reserve the right to amend errors, or to update and/or make changes to Europeanspaproducts.com at any time without prior notice.

Merchandise sold to customers in Canada will charged in Canadian dollars and in US dollars for customers in the United States. It is the customer's responsibility to select the proper currency upon checkout. If improper currency is selected, your credit card company will convert it at the current exchange rate for you. Refunds will not be issued for those customers who chose the wrong currency upon checkout and would like it changed on this basis.